Shipping policy
At LUNAEASE, we treat every order with the same care we design into our products — thoughtfully prepared, securely packaged, and shipped with complete transparency from start to finish.
Because better sleep starts with peace of mind.
Order Preparation
Each LUNAEASE cooling pad is individually inspected before it leaves our facility to ensure quality, integrity, and performance.
Due to high demand — especially during seasonal peaks — processing may require an additional 1–4 business days before shipment.
Your estimated delivery window is always displayed clearly at checkout.
Estimated Transit Times
We currently ship to most major regions:
🇺🇸 United States: 7–10 business days
🇨🇦 Canada: 7–10 business days
🇬🇧 United Kingdom: 7–10 business days
🇮🇪 Ireland: 7–10 business days
🇦🇺 Australia: 7–10 business days
🇳🇿 New Zealand: 7–10 business days
🇦🇪 United Arab Emirates: 7–10 business days
Delivery times may vary slightly depending on local carriers, customs processing, or seasonal demand.
Tracking & Delivery
Once your order ships, you’ll receive a tracking link via email so you can follow your package every step of the way.
Please note:
• After dispatch, your parcel is handled by your local courier in the destination country.
• LUNAEASE is not responsible for delays caused by postal services, customs inspections, or local delivery issues.
• Lost, stolen, or delayed parcels after carrier handoff fall under the courier’s responsibility.
If your tracking shows unusual activity, we recommend contacting the local carrier directly with your tracking number for the fastest resolution.
Customs & Import Duties
International orders may be subject to import duties, taxes, or customs fees depending on your country’s regulations.
These charges are determined by local authorities and are the responsibility of the customer.
Priority Insured Shipping
Need your LUNAEASE urgently?
At checkout, you can select Priority Insured Shipping, which includes:
• Faster order handling
• Priority transit
• Added protection in case of loss or damage
This option provides additional security and peace of mind — especially during high-volume periods.
Need Assistance?
Our support team is here to help.
For questions regarding your order, shipping status, or delivery, please contact us at:
contact@lunaease.co
We’re committed to making your experience as smooth as your nights should be.
